Privacy Policy
In summary: we collect the information needed to answer your enquiry and run your matter, we use it for that purpose and for our record-keeping obligations, we do not sell it, and we keep it only as long as necessary.
1. Who we are
The Notary Solution Limited (company number 09906564) provides information, documentation and process support in relation to patents, copyright, trade marks, registered designs and intellectual property portfolios. We are the data controller for the personal information described in this policy. Privacy questions can be sent to support@notarysolution.support.
2. Information we collect
We collect the information you give us when you enquire or instruct us, which normally includes your name, email address, telephone number, the nature of your matter and any documents you send. Where a matter proceeds, we may also record details of the rights concerned, ownership information and correspondence references.
3. How we use your information
We use it to answer enquiries, prepare written scopes, prepare and check documentation, correspond with you and with the relevant office, keep records of the matter and meet our accounting and legal obligations.
4. Lawful basis
We process your information to perform the contract you have with us, to comply with legal obligations, and — for answering general enquiries — on the basis of our legitimate interest in operating an information and process support service.
5. Sharing
We do not sell personal information. We share it only with service providers who help us operate, such as our email, hosting and accounting providers, with the relevant patent, trade mark or design office where you have instructed us to file or record something, and with any authority where we are required to do so by law.
6. Retention
Matter records are kept for as long as necessary for the matter and for our accounting, tax and record-keeping obligations. Enquiries that do not lead to a matter are kept only as long as needed to deal with the request.
7. Cookies
This website uses cookies as described in our Cookie Policy. You can accept, decline or restrict non-essential cookies using the banner shown on your first visit, or through your browser settings.
8. Your rights
You have the right to request a copy of the information we hold about you, to ask us to correct it, and in certain circumstances to ask us to delete it or to stop using it. Requests can be made to support@notarysolution.support and we will respond within the time allowed by law.
9. Changes to this policy
We may update this policy from time to time. The current version is always published on this page.